At Pexio, we want you to be thrilled with your purchase. If for any reason you are not fully satisfied, we’ve made returns as simple and straightforward as possible:
- Return Window: Returns are accepted within 30 days of receipt.
- Eligibility for Return: Items must be unworn, unwashed, and in original condition with tags attached.
- How to Return: Please contact our customer service team to initiate the return process and receive a Return Authorization Number (RAN).
- Refund Process: Once we receive your return, we will process your refund within 5-7 business days. Please note that the original shipping costs are non-refundable.
Certain items, including sale merchandise, intimates, and swimwear, are not eligible for return for hygiene reasons.